Guide For Responding to Citizen Traffic Requests

Through discussions with several of our city clients, I stumbled on the idea of creating a guide that would lay out procedures for handling common traffic related requests.  The document will include “swipe files” – draft emails and other documents that a city employee could use for their communications (with just minor modifications for the specific request).  It was actually much more complicated to put together than I originally thought.

We’re wrapping up our “beta” version this week and are looking for reviewers.  Email me at if you’d like to look over the 60ish page document and provide feedback.

p.s.  We undertook a similar effort to prepare Design Briefs for different traffic engineering/transportation planning related topics.  Those are written and are off for formatting.  I expect to release those to all of you within a month.

Please note: I reserve the right to delete comments that are offensive or off-topic.

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4 thoughts on “Guide For Responding to Citizen Traffic Requests

  1. The City has a Traffic Control Review Board which meets to review Citizen’s requests and complaints. The Board makes recommendations to the City Manager. The TCRB would benefit from this guide book.

  2. I would like to look over the “Guide for Responding to Citizen Traffic Requests” document and provide feedback.


    Mark Escobedo, P.E.