Through discussions with several of our city clients, I stumbled on the idea of creating a guide that would lay out procedures for handling common traffic related requests. The document will include “swipe files” – draft emails and other documents that a city employee could use for their communications (with just minor modifications for the specific request). It was actually much more complicated to put together than I originally thought.
We’re wrapping up our “beta” version this week and are looking for reviewers. Email me at firstname.lastname@example.org if you’d like to look over the 60ish page document and provide feedback.
p.s. We undertook a similar effort to prepare Design Briefs for different traffic engineering/transportation planning related topics. Those are written and are off for formatting. I expect to release those to all of you within a month.