Guide For Responding to Citizen Traffic Requests

Through discussions with several of our city clients, I stumbled on the idea of creating a guide that would lay out procedures for handling common traffic related requests.  The document will include “swipe files” – draft emails and other documents that a city employee could use for their communications (with just minor modifications for the specific request).  It was actually much more complicated to put together than I originally thought.

We’re wrapping up our “beta” version this week and are looking for reviewers.  Email me at mspack@spackconsulting.com if you’d like to look over the 60ish page document and provide feedback.

p.s.  We undertook a similar effort to prepare Design Briefs for different traffic engineering/transportation planning related topics.  Those are written and are off for formatting.  I expect to release those to all of you within a month.

Please note: I reserve the right to delete comments that are offensive or off-topic.

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4 thoughts on “Guide For Responding to Citizen Traffic Requests

  1. The City has a Traffic Control Review Board which meets to review Citizen’s requests and complaints. The Board makes recommendations to the City Manager. The TCRB would benefit from this guide book.

  2. I would like to look over the “Guide for Responding to Citizen Traffic Requests” document and provide feedback.

    Thanks,

    Mark Escobedo, P.E.